Terms & Conditions

These Terms & Conditions are an agreement between LootCodes Digital Pty Ltd (ABN 76 696 529 745, ACN 696 529 745), whose registered office is at Unit 18, 28-32 Sturdee Parade, Dee Why NSW 2099, Australia (“LootCodes”, “we”, “us”), and the business that holds a LootCodes Wholesale partner account (“you”).

LootCodes Wholesale is our business-to-business channel. These Terms apply to your use of the Portal and the API and to every deposit and order made through them. They do not apply to purchases on our consumer store at www.lootcodes.com, which has its own terms.

You accept these Terms when you activate your account. The person who activates the account confirms that they are authorised to accept them for the business. If your account was activated before this version was published, we will send this version to your account e-mail address, and it applies to deposits and orders made from 30 days after we send it.

Each clause starts with a short summary. The summaries are there to help you find your way and are not part of the contract: if a summary and the clause text differ, the clause text applies. How we handle personal information is explained in our Privacy Policy. Technical rules for the API are in the API documentation in the Portal.

“Account”

means your LootCodes Wholesale partner account.

“API”

means our wholesale application programming interface, as described in the API documentation.

“API key”

means a key ID and secret we issue to you to sign API requests.

“Balance”

means the US-dollar amount recorded for your Account. The “available balance” is the part not on hold for orders.

“Deposit request”

means a request you open in the Portal or through the API stating how much you will deposit and by which method.

“Delivered”

has the meaning in clause 9 for keys and clause 10 for direct top-ups.

“Direct top-up”

means credit or a recharge applied directly to an account identified by recipient details you give us, instead of a key.

“Hold”

means an amount of your balance reserved for an order that is not yet finished.

“Key”

means a code — including a gift card or voucher code — that can be redeemed on a publisher’s platform for a game, content, credit or a subscription.

“Order”

means a request to buy keys or direct top-ups that we accept through the Portal or the API.

“Portal”

means the LootCodes Wholesale partner portal at wholesale.lootcodes.com.

“Product line”

means an item in our wholesale catalogue — a product in a particular edition, platform and region.

“Publisher”

means the company that issues a key or runs the platform where it is redeemed, such as a game publisher, Steam, PlayStation, Xbox or Nintendo.

“Recipient details”

means the account identifier, such as a player ID or a phone number, that a direct top-up is sent to.

“USDT”

means the Tether USD stablecoin.

LootCodes Wholesale is for businesses that buy to resell, not for personal use. You must be a business that can enter into this contract, and the person applying must be at least 18 and authorised to act for it.

Applying does not create an account. We review each application and are not obliged to approve it. If we approve it, we send a single-use activation link to the e-mail address you applied with; the link expires after 7 days. You choose your own password when you activate the account — our staff never set or see it.

Business verification (KYB). We may ask you, when we approve you or later, for documents about your business, such as a company registration extract, proof of your business address and identity documents of your directors or beneficial owners. Some features — including bank transfer deposits and higher account limits — are available only once we have accepted your documents. If you do not provide documents we reasonably ask for, we may limit or suspend your account (clause 16).

You must give us accurate information and tell us promptly if it changes, including your company details, owners, directors and contact e-mail address.

One business, one account. Each account belongs to one business and one e-mail address, and an e-mail address can belong to only one account.

Your account has one Portal login: the approved e-mail address and the password you choose, which must be at least 12 characters. Do not share it.

Two-factor authentication with an authenticator app is required before you can use the Portal. When you set it up we give you 10 one-time recovery codes; keep them somewhere safe. If you lose both your authenticator and your recovery codes, contact us at support@lootcodes.com; we will need to verify your identity before we can help.

For security, a Portal session ends after 8 hours without activity and always 24 hours after you sign in. The Security page in the Portal shows your active sessions and recent sign-in and security activity, and lets you sign out your other sessions and change your password.

You are responsible for everything done with your sign-in details or API keys, except to the extent it results from our breach of these Terms or from our failure to act after you told us your details had been compromised. Tell us immediately at support@lootcodes.com if you think someone else has had access to your account or an API secret, and revoke any exposed API key in the Portal straight away.

We will never ask you for your password, your two-factor codes or your API secrets.

API keys

You can create API keys in the Portal — up to 10 active at a time — each with the permissions you choose and, if you wish, a list of IP addresses it may be used from.

When you create or rotate a key we show its secret once. We keep the secret encrypted, because we need it to check the signature on each of your requests, and we never display it again. If you lose a secret, rotate or revoke the key. When you rotate a key, the previous secret keeps working for a grace period you choose, of up to 72 hours, unless you revoke the key.

Each key is either a “live” key or a “test” key. There is no hosted sandbox: a test key works against our live service and your real account, but it cannot place orders, open or cancel deposit requests, reveal keys, or add or delete webhook endpoints — those requests are refused, so use a live key for them. Test keys are for read-only checks, such as reading the catalogue, prices and quotes, your balance, deposits and orders.

Using the API

Every request must be signed as described in the API documentation, with a current timestamp and a single-use value (nonce). Requests that are unsigned, wrongly signed, outside the accepted time window or that reuse a nonce are refused.

We apply rate limits per key and per network address, described in the API documentation. Requests over a limit are refused and must be retried later. We may change the limits to protect the service, and will update the documentation when we do.

Use the API only for your own account and business. Do not try to get around rate limits, signatures or any other security measure, or to reach data that is not yours.

Webhooks

You can register HTTPS endpoints to receive event notifications — for example when a deposit is credited or an order completes. We sign every notification; check the signature before you act on it.

Notifications are sent after the event and can be delayed, repeated or arrive out of order. We retry a failed delivery a limited number of times, and automatically disable an endpoint after repeated consecutive failures; you can re-enable it in the Portal. Keys are never sent in notifications. The Portal and the API are the authoritative record of your balance, deposits and orders.

You are responsible for the endpoints you register and for keeping your own systems secure.

You pay for orders from a prepaid balance held in US dollars. Deposits are added to it (clause 7) and orders are paid from it (clause 8).

Your balance is shown in the Portal and through the API, split into the amount available to spend and any amount on hold for orders that are not finished. You can ask us for a full statement of the movements on your balance.

Your balance can only be used to pay for orders under these Terms. It is not a bank account, earns no interest and cannot be transferred to another account or person. Once funds are credited to your balance they cannot be withdrawn or paid out (clause 13), so only deposit what you intend to spend with us.

An order can only be placed if your available balance covers it in full. Your balance can become negative only through a reversal (clause 7) or a correction under this clause. While it is negative you cannot place orders, and you must pay us the negative amount promptly when we ask.

If an amount is credited to or debited from your balance by mistake — by us, by a payment provider or because of a technical fault — we may correct it. Every correction is recorded in your balance movements, and we will tell you what we corrected and why.

Deposit methods

You can add funds with the methods the Portal shows for your account, within the minimum and maximum amounts shown there. They can include USDT on the TRON (TRC-20), BNB Smart Chain (BEP-20) and TON networks and, where we offer them, Binance Pay and — once your business is fully verified — bank transfer.

You can have one open USDT or bank transfer request at a time, and you can cancel it in the Portal or through the API until a transfer has been seen for it.

USDT deposits

1. Open a deposit request stating the amount in US dollars and the network. Each network has an address assigned to your account that does not change. No memo or tag is needed.
2. Send USDT on that network to that address, in a single transfer, while the request is open. A request stays open for 2 hours.
3. The amount that arrives must be within 1% of the amount in your request — the margin exists only to absorb rounding. Network and exchange fees are your responsibility, so send enough for the full amount to arrive.
4. We value USDT at 1 USDT = US$1.00, rounded down to the cent, and credit the amount that actually arrived, not the amount requested.
5. We credit a deposit once the network has confirmed the transfer the number of times the Portal shows for that network, subject to the waiting period and checks below.

We credit a transfer only against an open deposit request. A transfer is not credited automatically if it arrives after the request expired or was cancelled, if it differs from the requested amount by more than 1%, if there is no open request, or if it is a further transfer for a request that has already been matched.

Such funds are not lost: they stay at the address we control. If the transfer is very recent, opening a new request for the exact amount that arrived, on the same network, may let it be matched automatically. Otherwise, write to support@lootcodes.com with the network and the transaction hash. Once we have verified the transfer, we will either credit the amount received or, before crediting it, return it to an address that we have confirmed belongs to your business; network fees for a return may be deducted from it. Both are subject to the checks below. Once an amount is credited to your balance, clause 13 applies to it.

Send only USDT, and only on the network of your request. We cannot credit other assets, transfers on another network, or transfers to an address other than the one shown for your account. Such funds may be impossible to recover, and we are not obliged to try.

Binance Pay and bank transfer

Binance Pay. We credit a payment once Binance confirms it has been paid in full. A payment Binance reports as underpaid is not credited; contact us about it.

Bank transfer. Available only to fully verified businesses, using the bank details and payment reference shown for the deposit. The transfer must come from a bank account in your business’s name. We credit the amount actually received once our team has matched the transfer to your request; bank charges are yours.

Waiting period and checks

Until a first deposit has been credited to your account, each deposit is credited 24 hours after it is confirmed rather than straight away. We may set a different waiting period for your account, or apply one to deposits above an amount we set for your account; we will tell you if we do.

We may check any deposit before crediting it — for example against sanctions lists or for signs of fraud — and hold it while we do. If we cannot credit a deposit for legal or compliance reasons, we will tell you, unless the law prevents us, and deal with the funds as the law requires.

Reversals

Some payment methods, such as Binance Pay, allow the provider to reverse a payment after we have credited it. If that happens we deduct the reversed amount from your balance, even if your balance becomes negative (clause 6).

Prices

Prices are in US dollars and are set for your account. They are shown in the Portal and returned by the API, and they can change at any time, including between viewing a price and placing an order. Prices, quantities and quotes we show are for information only: they do not reserve stock or fix a price.

Each line of a key order includes the maximum unit price you accept; in the Portal it is the price on screen when you confirm. If our current price is higher, the order is refused and nothing is charged. You pay the price current when we accept the order, which may be lower than your maximum but is never higher. Direct top-up lines can carry the same kind of maximum; a line sent without one is charged at the current price.

Prices do not include taxes, duties or charges that apply to you in your own country; those are your responsibility. If Australian GST applies to a supply we make to you, we will tell you before you order.

Your prices and the terms of your account are confidential (clause 18).

Placing an order

You can order in the Portal or through the API. A request that repeats the idempotency key of an earlier order is treated as that same order, not a new one.

When we accept an order, we place a hold on your balance for its total. The hold becomes a charge when the order is delivered (clause 9 and clause 10). If the order fails, the whole hold is released to your available balance.

Not every order completes straight away. An order can stay “processing” while we prepare stock, or be held for “review” — for example when it would take you over your daily spending limit, when an automatic check on order patterns flags it, while we check that your balance records are consistent, or while we have paused ordering for all partners. A member of our team reviews held orders. Meanwhile the amount stays on hold, and you are never charged for an order that is not delivered.

You cannot cancel an order yourself once it has been placed. If an order is held for review or is taking unusually long, you can ask us to cancel it; if we cancel it before delivery, the whole hold is released.

We may refuse or cancel an order before delivery — for example because stock ran out, because a price was obviously wrong as the result of a technical error, or for legal or security reasons. If we do, the whole hold is released.

Account limits

Your account has limits, which we set and may change, including a maximum amount per order and a daily spending limit counted per day in Coordinated Universal Time (UTC). Orders above the per-order limit are refused. Orders that would take you over the daily limit are held for review.

A key order is delivered when its status becomes “completed”. At that point the keys are assigned to your order and your balance is charged, and you can reveal the keys in the Portal or through the API as often as you need: the same order always returns the same keys.

We record every reveal — when it happened, from which IP address and with which login or API key.

From delivery, keeping the keys secure is your responsibility. We are not responsible for keys that are lost, leaked or used by someone else after delivery, except where a key was faulty when we delivered it (clause 11).

Keys are redeemed on the publisher’s platform under the publisher’s terms. A key gives access to the product or credit it represents; it does not transfer any ownership of the product itself.

Regions

Each product line states the region its keys are for, and the Portal shows the countries where they are known not to activate. This information comes from publishers and our other sources and may be incomplete, so check it before you buy and before you resell.

We accept no claim for a key that will not activate in a country that the product line showed as excluded, or as outside its region, when you bought it. If a key does not activate in a country the product line said it would, report it as a faulty key under clause 11.

Each line of a top-up order credits one recipient account, identified by the recipient details you give us. An order can have up to 200 lines.

Before any money is held, we check every line’s recipient details against the format the product requires. If any line fails that check, the whole order is refused and nothing is charged. Before each top-up, we also ask the provider whether the account exists and can receive it; if it cannot, that line fails.

A line is delivered when the provider confirms the top-up. When the order completes, your balance is charged for the order and the price of every line that failed is returned to it automatically; delivered lines are not affected.

If we cannot tell whether a top-up went through — for example because the provider did not respond — the order stays “processing”, with the amount on hold, until we find out. We do not refund a line that may have been delivered.

You are responsible for the recipient details. Top-ups are applied immediately and cannot be reversed. If the details you give identify an account that exists but is not the one you meant, the top-up is delivered and is not refunded.

You must be entitled to give us the recipient details, and your customers must know that their details will be passed to us and to our providers to deliver the top-up (see our Privacy Policy).

Delivered keys cannot be returned to us, whether or not they have been revealed or used. What you can do is report a problem with a key, as set out in this clause.

A key is faulty if, when it is first redeemed, the publisher’s platform rejects it as invalid or already used, or if it does not activate in a country its product line said it would.

To report a faulty key, e-mail support@lootcodes.com with a subject that starts “Faulty key” — the “Report a problem with a key” link on the order in the Portal opens that e-mail for you — within 7 days after the order was delivered, and include:

• your company name and your account e-mail address;
• the order ID;
• the product line (the product name or its variant ID) and the key itself;
• evidence of the problem — a screenshot or the exact error message shown by the platform, with the date and time of the attempt and the country it was made from;
• whether the key was passed to one of your customers, and when.

One e-mail can cover several keys from the same order.

We will acknowledge your report, investigate it — we may ask you for more information, or need to check with the publisher or our source — and tell you the outcome. If the problem is proven, that is, we confirm that the key was faulty when we delivered it, we review the case and either replace it with a working key for the same product line or credit the price you paid for it to your balance; we decide which, taking into account, for example, whether a replacement is available. A credit to your balance cannot be withdrawn (clause 13). If the problem is not proven, the key is not replaced or credited, and we tell you why.

These are not faulty keys: a change of mind; ordering the wrong product line; a region or country restriction shown on the product line when you bought it; a key exposed or redeemed after delivery by someone other than its intended user; and problems with the account a key is redeemed on, such as a platform ban.

This clause does not limit any right you have under law that cannot be excluded.

Keys and top-ups are digital and can be used as soon as they are delivered. Delivered orders therefore cannot be cancelled, returned or refunded because you changed your mind, ordered by mistake or no longer need them.

Money held for an order that is not delivered is released to your available balance (clause 8 and clause 10). Problems with keys are dealt with under clause 11. Every refund or credit we make — a released hold, a failed top-up line or a faulty key — goes to your balance, never back to you as money, and cannot be withdrawn (clause 13). Nothing in these Terms limits any right you have under law that cannot be excluded.

Funds credited to your balance — deposits, and any refund or credit we make to it — cannot be withdrawn. We do not pay them out, refund them to you as money or convert them back into USDT, a bank transfer or any other asset. They can only be used to pay for orders under these Terms.

This applies for as long as the funds are on your balance, including while your account is suspended and when this agreement ends for any reason. Unused balance is not returned when your account is closed, so use it before you close your account. If we end this agreement on notice (clause 17), you can keep placing orders with your balance until the notice period ends.

A transfer we have not credited to your balance is not part of it; how we deal with such transfers is set out in clause 7. If the law requires us to hold, report or deal with funds in a particular way, we will do what the law requires. Nothing in this clause limits any right you have under law that cannot be excluded.

You may resell keys and top-ups to your own customers, in your own name, directly or through marketplaces and stores you are authorised to sell on.

You are the seller to your customers. You are responsible for your own customer service, refunds, taxes, licences and the consumer laws that apply to your sales.

You must follow the publishers’ and platforms’ terms that apply to the products you resell, including region and territory restrictions, and describe each product accurately, including its region and any countries where it will not activate.

Unless we agree otherwise in writing, you must not present yourself as LootCodes or as acting for us, suggest that we endorse your business, or use the LootCodes name or logo.

We do not promise that every publisher allows its products to be resold, or that any marketplace will accept them. You are responsible for checking the rules of your sales channels.

You must not:

• break any law that applies to you or to us, including sanctions, export control, anti-money-laundering and counter-terrorism financing laws;
• sell to, buy for or otherwise deal with any person, or anyone in a country or territory, that is the subject of sanctions imposed by Australia, the United Nations or any other country whose sanctions apply to you or to us, or use the service if you, your owners or your directors are such a person;
• fund your balance with money obtained through crime or fraud, or use the service to hide where money came from;
• resell to anyone you know or suspect intends to commit fraud, or use our products in any scheme involving stolen payment details or chargeback fraud;
• share your Portal login or API secrets with anyone outside your business, or resell access to the service;
• copy or extract data from the Portal by automated means (use the API instead), exceed or get around rate limits, or use the service in a way that could harm it or other partners;
• probe, scan or test the security of the service, or interfere with it, without our written permission;
• upload malware, or any file you are not entitled to share.

If we reasonably believe you have broken this clause, we may refuse your orders and deposits and suspend your account under clause 16.

We may suspend your account, or limit what you can do with it, with immediate effect if:

1. we reasonably suspect fraud, money laundering, a breach of sanctions or other unlawful activity;
2. your account, login or API keys appear to have been compromised;
3. you seriously breach these Terms, or do not fix any other breach within 14 days after we ask you to;
4. your balance is negative and you have not paid when asked;
5. you do not provide verification documents we reasonably ask for; or
6. the law, a court, a regulator or a payment provider requires it.

While your account is suspended you cannot sign in to the Portal or use the API. Deposits that are already under way may still be credited. Your balance stays on your account and can be used again once the suspension is lifted; it cannot be withdrawn (clause 13).

We will tell you promptly that we have suspended your account and why, unless the law or a genuine security or investigation reason prevents us, and we will lift the suspension once the reason no longer applies.

Separately, we may pause ordering for all partners for operational or security reasons. Orders placed during a pause are held for review, not refused; when the pause ends we either process them or cancel them and release their holds.

You may end this agreement at any time by e-mailing support@lootcodes.com from your account e-mail address.

We may end it for any reason by giving you at least 30 days’ notice by e-mail. We may end it immediately by notice if a reason in clause 16(a), (b), (c) or (f) applies.

When this agreement ends, your access to the Portal and the API ends; orders still in progress are completed or cancelled, with their holds released; unused balance is not returned or paid out (clause 13); and the clauses meant to continue keep applying, including clause 6 (amounts owed), clause 13, clauses 18 to 23 and clause 27. What happens to your data afterwards is explained in our Privacy Policy.

“Confidential information” means non-public information one of us gives the other in connection with LootCodes Wholesale, including your prices, discounts and account limits and information about your business and sales.

Each of us will keep the other’s confidential information confidential and use it only for the purposes of this agreement. Each of us may share it with our own staff, contractors and professional advisers who need it and are bound to keep it confidential, and where the law, a court or a regulator requires.

This clause does not apply to information that is or becomes public without a breach of it, or that the receiving party already had or developed independently. How we handle personal information is also covered by our Privacy Policy.

We or our licensors own the LootCodes name and logo, the Portal, the API and its documentation. While this agreement is in force you may use the Portal and the API for your business under these Terms. This right is non-exclusive and cannot be transferred.

Game titles, product names, artwork, logos and trademarks belong to their owners. Buying keys from us does not give you any right to use them; any use in your own listings is your responsibility and subject to their owners’ rules.

If you send us suggestions or feedback, we may use them without restriction or payment.

We handle personal information as described in our Privacy Policy.

If you give us personal information about other people — for example your staff, directors or owners, or the recipients of top-ups — you must be entitled to do so, and you must tell them, as the law requires, that you are giving it to us and where they can read our Privacy Policy.

Each of us is responsible for complying with the privacy and data protection laws that apply to it.

Each of us confirms that it has the authority to enter into this agreement.

We will provide the service with reasonable care and skill, and each key we deliver will be genuine and unused when delivered. Your remedy for a faulty key is set out in clause 11.

You confirm that the information you give us is accurate, that you run a lawful business and that you will comply with the laws that apply to your use of the service and to your sales.

We aim to keep the Portal and the API available, but we do not guarantee that they will be uninterrupted or error-free, and we do not offer a service-level agreement. We may change, add or remove products, deposit methods, features and limits; where a change significantly reduces what you can do, we will tell you in advance where reasonably practicable.

Except as stated in these Terms, and to the extent the law allows, we give no other promises, including about stock availability, prices, the profitability of your resale, or whether a publisher permits resale.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

Neither of us is liable to the other for any loss of profit, revenue, sales, business, goodwill or data, or for any indirect or consequential loss, however caused.

The total liability of each of us to the other under or in connection with this agreement is limited to the total amount you paid for orders delivered in the 12 months before the event that gave rise to the claim.

These limits do not apply to: amounts you owe us, including a negative balance; your obligations under clause 23; either party’s fraud or wilful misconduct; or any liability that cannot be limited by law.

Where the Australian Consumer Law applies and allows it, our liability for failing to meet a consumer guarantee is limited to supplying the goods or services again or paying the cost of having them supplied again.

Each party’s liability is reduced to the extent the other party caused or contributed to the loss.

You will compensate us for any loss, liability, fine or reasonable cost, including reasonable legal costs, that we suffer as a result of a claim or action by a third party or a regulator arising from:

1. your breach of clause 14 or clause 15;
2. your dealings with your customers; or
3. recipient details or other information you gave us that you were not entitled to give or that were wrong.

This does not apply to the extent the loss was caused by our breach of these Terms, our negligence or our wilful misconduct. We will tell you promptly about any claim covered by this clause, let you take part in dealing with it, and not settle it without your agreement, which you must not unreasonably withhold.

Neither of us is liable for failing, or being late, to do something under these Terms because of an event beyond its reasonable control — for example an outage or congestion of a blockchain network, a failure of a hosting, network or payment provider, an action by a publisher or platform, a cyberattack despite reasonable precautions, a natural disaster or an act of government.

The affected party must tell the other promptly and take reasonable steps to limit the effect. If the event prevents one of us from performing for more than 30 days, either of us may end this agreement by notice, and clause 17 applies.

If such an event stops us from supplying orders, your balance stays on your account and can be used once the event ends.

We may change these Terms for a legitimate reason, such as a change in the law, in our products or deposit methods or in our costs, or to improve security.

We will e-mail you at least 30 days before a change takes effect and publish the new version on this page with a new version number. If a change is needed sooner to comply with the law or to deal with a serious security problem, we will give you as much notice as we reasonably can.

If you do not accept a change, you may end this agreement before the change takes effect; until it does, you can keep using your balance on the Terms in force before the change. Your balance is not paid out when you leave (clause 13). A change does not apply to orders placed or deposits made before it takes effect.

We do not need to give notice of changes that only correct mistakes or make the text clearer without changing your rights or obligations.

Notices

We send notices to your account e-mail address, so keep it up to date. Send legal notices to us at legal@lootcodes.com, and operational requests — including faulty keys, deposits and account access — to support@lootcodes.com. You can also write to us at our registered office, Unit 18, 28-32 Sturdee Parade, Dee Why NSW 2099, Australia.

An e-mail notice is treated as received when it is sent, unless the sender receives a message that it was not delivered.

Whole agreement and order of priority

These Terms, together with the prices, limits and other account terms we confirm to you in the Portal or in writing, are the whole agreement between us about LootCodes Wholesale. If we have signed a separate written agreement with you, it prevails over these Terms where they conflict. If these Terms conflict with the API documentation or other Portal content, these Terms prevail.

Other terms

If any part of these Terms is invalid or unenforceable, it is limited or removed only as far as necessary, and the rest continues in force. A failure or delay in enforcing a right is not a waiver of it.

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a company in our corporate group or to a buyer of all or part of our business after telling you; if you object, you may end this agreement, and clause 17 applies.

We are independent businesses. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship — “partner” is used in its commercial sense only.

These Terms are written in English. If we provide a translation, the English version prevails.

These Terms are governed by the laws of New South Wales, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.

If a dispute arises, the party raising it should first write to the other with the details — to legal@lootcodes.com when writing to us. We will each try in good faith to resolve it within 30 days, including by talking or meeting where that helps.

If the dispute is not resolved within 30 days, either of us may start court proceedings. Nothing in this clause stops either of us from seeking urgent orders from a court.

• Support — account access, deposits, orders and faulty keys: support@lootcodes.com
• Legal notices and questions about these Terms: legal@lootcodes.com
• Privacy: privacy@lootcodes.com
• Post: LootCodes Digital Pty Ltd, Unit 18, 28-32 Sturdee Parade, Dee Why NSW 2099, Australia